FAQ

Orders & Shipping

How long does shipping take?
Most orders are processed within 1–2 business days and delivered within 3–7 business days depending on your location.

Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount. Check our Shipping Policy for details.

Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email.

Products

Where do you source your coffee beans?
We partner with ethical, sustainable farms across top coffee-growing regions including Ethiopia, Colombia, Brazil, and more.

Are your coffees available as whole bean or ground?
We offer both! You can select your preference on each product page.

How should I store my coffee?
Store your coffee in an airtight container away from heat, light, and moisture for maximum freshness.

Returns & Refunds

What is your return policy?
We want you to love your coffee. If you're not satisfied, please contact us within 30 days of purchase and we'll make it right. See our full Refund Policy for details.

Account & General

Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout.

How can I contact you?
Reach us at hello@jamiestea.com or visit our Contact Us page. We respond within 1–2 business days.