Refund Policy — Jamie's tea

At Jamie's Tea, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept return requests within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

Due to the perishable nature of coffee, we are unable to accept returns on opened coffee products unless the item is defective or damaged.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–7 business days.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery at hello@jamiestea.com with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you.

Non-Refundable Items

• Opened coffee products (unless defective)
• Gift cards
• Sale items (unless defective)

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at hello@jamiestea.com.

Contact Us

If you have any questions about our refund policy, please reach out to us at hello@jamiestea.com